They will investigate it and if I won the “Grand” prize, they will contact me and pay my winnings. One of the supervisors told me to file a complaint.

It feels like we are being scammed and nothing can be done about it. It’s hard for me to believe that those 6 cameras in that area only cover hallway and do not show what is happening on those slot machines. There are 6 cameras within 25-30 feet radius in that area. They told me the cameras only show hallway and not the machines, which was very hard to believe. I asked them to check on the video to see what has happened. They checked the machine and told us they can only go back 10 games. We continued playing until managers and supervisors came when we requested them. The machine’s volume started increasing then all of a sudden it switched backwards to “Free Games” prize. The slot machine stopped at “Grand” prize. On July 13 around 4:30am I was playing at one of the machines (Bank #2900, Machine #22243). If you are one of the big bosses, please come and visit the casino area at around midnight or during peak hours and see for yourself what I'm talking about. This casino needs a new President or a new management team. Oh I have to mention that the slot machines on the first floor non smoking area have machines have buttons that need to be fixed as they are broke or not working at all. Why does the Dept of Public Health allow this such a small gaming space to operate with such poor ventilation? Take note that the second floor non smoking area is a little better and less congested but the slot machines selections are not much. Now, if you want to play in the non-smoking area, you think the qulaity of air is better there? Absolutely not because it is just few feet away from the wide open smoking area and the ventilation there is even poorer. You know why, they have been exposed to this polluted poor quality of air on a regular basis because when you see them- they appear like short of breath or dyspneic due to all the second hand and third hand smoke they have been exposed to for a long time. It is a pity to all the senior citizen and elderly people who regularly come here. At first when the casino is not that full of people you can tolerate it but during peak hours or at night or near midnight when all the smoke has accumulated you inhale all the smoke and you basically feel the congestion and stuffiness of the poor quality of air you are breathing. This casino is the most poorly ventilated casino in California.

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